FAQ
Wholesale & Custom Home Décor
Welcome to MintiHome. As a one-stop factory established in 2012, we manufacture and wholesale plastic charger plates, trays, and wall décor for clients worldwide. Below you’ll find answers to the questions our B2B buyers ask most — covering minimum order quantities, samples, pricing, lead times, custom OEM/ODM options, shipping, and quality control. If you don’t find what you’re looking for, our team is always happy to help — just reach out and we’ll get back to you promptly.
FAQ
What is your minimum order quantity (MOQ)?
Our MOQ is per design: 50 pcs per design for charger plates and wall décor, and 20 pcs per design for trays. The MOQ is the same whether you use our designs or your own custom artwork.
Do you keep stock? Can I mix different designs to reach the MOQ?
We do not hold finished stock — we keep blank, unprinted pieces on hand and print to order. Because each design is produced individually, every design must meet its own MOQ (50 pcs for charger plates and wall décor, 20 pcs for trays); minimums cannot be combined across different designs.
Do you offer samples?
Yes. Samples are free — you only cover the shipping cost. When your bulk order reaches US$2,000, we refund the sample shipping fee.
Can you make custom samples, and how long does it take?
Yes, we produce samples to your custom specifications. Sampling typically takes 3–5 days.
What pricing terms do you offer?
Prices shown on our website are EXW. If you need pricing under other terms (FOB, CIF, DDP, etc.), please contact us for a quote.
Do you offer volume discounts?
Yes, pricing is negotiable for larger volumes — please get in touch with your quantities and we’ll work out the best price.
What are your payment terms?
We require an advance payment before production and the balance before shipment. All orders must be fully paid before dispatch. You are welcome to arrange an on-site inspection or a remote video inspection before we ship.
What is your production lead time?
Lead time is the same for our designs and custom designs: typically 5–10 working days, and 15–20 working days for large orders.
What is your production capacity?
Our monthly capacity exceeds 200,000 charger plates. Within this capacity we deliver on schedule with guaranteed quality. For an exact delivery date, please send us your quantities and designs.
Do you offer OEM / ODM and custom branding?
Yes, we welcome OEM and ODM projects:
Logo, color and design customization: MOQ 50 pcs
Custom packaging: MOQ 3,000 pcs for charger plates and wall décor; 1,000 pcs for trays
Custom sizes: no MOQ, but an additional mold fee applies
Send us your requirements and we’ll advise on the best solution.
Can you match a specific color or replicate my sample?
Yes. We can produce to a specified color code (e.g., Pantone) or replicate a physical sample you provide.
What shipping methods do you offer, and do you ship worldwide?
We support express, air, sea, rail, and road freight. We work with a wide network of freight forwarders to secure the most cost-effective option for you, and we ship worldwide. We’re also happy to work directly with your designated forwarder.
Do you handle customs and duties?
For the USA, we offer full DDP (Delivered Duty Paid) service. We can also provide DDP to major countries across Europe, the Middle East, North America, and more. Exact terms are arranged according to your requirements — please contact us to discuss.
How do you package products to prevent damage?
We use thick, reinforced cartons with foam paper separating each product and foam padding protecting all four inner walls of the box — a secure, drop-resistant packaging system.
What is your quality control process?
Every order goes through two rounds of 100% inspection — during printing and during packing. We can provide an unboxing inspection video. If you require third-party inspection, the associated fees are covered by the customer.
What if my order arrives with a quality problem?
If there’s any quality issue on arrival, please keep the supporting evidence (photos/video) and contact us within 30 days of receipt. We’ll work with you on a solution — replacement, refund, or credit toward your next order.
Are you a factory or a trading company?
We are a one-stop factory, established in 2012. You are welcome to visit us.
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